FAQs

Your Questions Answered

How can I determine my heart&core size?

On each product page, you'll find Sizing Information that will give you a guide of our measurements and how to find your accurate size. Or you can watch this video.

How do I change or cancel orders?

After placing an order, your product will be shipped as quickly as possible. However, if you need to make a change or cancel your order, please email us at info@heartandcore.com to let us know. If we cannot stop the shipment at that point, we'll give you instructions for changing or returning an item.

How do I exchange or return products? 

You can exchange or return unworn, unmarked items within 30 days for a refund. Place the item(s) back in the plastic bag, on a slip inside include your name, order number and your new product size if exchanging, and ship to:

heart&core Returns 
8640 E. Slauson Ave.
Pico Rivera, CA 90660

You can also email us at info@heartandcore.com with any questions. 

What forms of payment can I use? 

We accept Visa, MasterCard and PayPal. If you need to discuss other payment options, please contact us at info@heartandcore.com.

What are the shipping options? 

Currently we offer free standard shipping in the contiguous United States, and ship Monday through Friday.

 

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