FAQs

Your Questions Answered

How can I determine my heart&core size?

On each product page, you'll find sizing information under Find My Fit, which will give you a guide of our measurements and how to find your accurate size. You can also visit What's my size? Or you can watch this video.

How do I change or cancel orders?

After placing an order, your product will be shipped as quickly as possible. However, if you need to make a change or cancel your order, please email us at info@heartandcore.com to let us know. If we cannot stop the shipment at that point, we'll give you instructions for changing or returning an item.

How do I exchange or return products? 

You can exchange or return unworn, unmarked items (no deodorant or other stains) with tags attached within 30 days for a refund. Place the item(s) back in the plastic bag, on a slip inside include your name, order number and your new product size if exchanging, and ship to:

heart&core Returns 
8640 E. Slauson Ave.
Pico Rivera, CA 90660

You can also email us at info@heartandcore.com with any questions. 

What forms of payment can I use? 

We accept Visa, MasterCard and PayPal. If you need to discuss other payment options, please contact us at info@heartandcore.com.

What are the shipping options? 

We ship Monday through Friday, shipping within one day of the order being received (except weekends). Orders placed after 7 a.m. Pacific Time may not ship until the following business day. Currently we offer free standard shipping in the contiguous United States, as well as other expedited options, and we offer USPS shipping options throughout Canada. 

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